Frequently asked questions

No. You can check out as a guest. Creating an account just saves your address and lets you see your order history next time.

You'll get a confirmation email within a few minutes of checking out. If it hasn't arrived, check your spam folder first — if it's not there either, email us and we'll confirm it manually.

Email us as soon as you can. If your order hasn't been dispatched yet, we can usually change the address or cancel it outright. Once it's on its way, our returns process takes over instead.

Pick the quantity you want from the options on the product page and the discount is applied automatically at checkout. There's no code to enter and nothing to remember.

Delivery is free on every UK order, with no minimum spend. No surcharge for remote postcodes, and nothing to pay when it arrives.

Six to ten business days: one to two days for your order to be picked and dispatched, then five to eight days in transit. The Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Channel Islands can take one to two days longer.

We ship directly from our fulfilment partners' warehouses overseas, mainly in China, rather than holding stock in a UK warehouse. That's what keeps the prices where they are. The trade-off is a few extra days, and we think it's worth being upfront about it.

No. UK VAT is included in the price you pay at checkout and we account for it. Nothing extra is due when your parcel arrives. If a carrier ever invoices you for import charges on a UK order, send it to us and we'll deal with it.

Orders placed before 3:00 pm UK time on a business day go to fulfilment the same day. After that, or at a weekend, they go on the next business day.

Yes. When your parcel is dispatched we email you a tracking number and a link. Final delivery in the UK is usually handled by Royal Mail.

Probably not. Tracking on international services is slow to start and updates infrequently while a parcel is in transit — it's normal to see nothing for the first two or three days. It gets much more detailed once the parcel lands in the UK.

If there's been no movement at all for more than five business days, email us and we'll chase it. If your order hasn't arrived within fifteen business days of placing it, we'll resend it or refund you in full — whichever you prefer.

Usually, but not always. If items are held in different warehouses your order may arrive split across parcels on different days. It costs you nothing extra and your dispatch email will say when that's happened.

Warehouses close for roughly two weeks around Chinese New Year and delivery takes longer either side of it. We'll email you if it affects your order, and you can cancel for a full refund if you'd rather not wait.

Protective outer packaging that doesn't describe what's inside. Because parcels come straight from our fulfilment partners, the packaging carries their labelling and the carrier's, and can look slightly different from one order to the next.

Thirty days from delivery. That's on top of your statutory right to cancel within fourteen days of receiving the goods, which applies whether or not you give a reason.

If you've changed your mind, you arrange and pay for the return postage. We'd suggest a tracked service, because the item is your responsibility until it reaches us.

If the item is faulty, damaged in transit, or not what you ordered, the return is on us. Don't buy postage in that situation — email us first and we'll sort it.

Email support@livare-home.com with your order number and what you're returning. We'll reply within one business day with the return address and instructions. Please don't send anything back before contacting us, or it can go unrecorded.

Unused, complete with all parts, and in its original packaging where possible. You're welcome to handle something the way you would in a shop to see what it's like — if it's been used beyond that and its value has dropped, we may deduct the difference, and we'll always explain how we worked it out first.

Sealed goods that can't be returned for hygiene reasons once opened, anything personalised, and sealed recordings or software once unsealed. That's the standard exclusion under the Consumer Contracts Regulations, and it only applies to change-of-mind returns. If one of those items arrives faulty or damaged, you're fully covered either way.

Within ten business days of your return reaching us, and within fourteen days where you're using your statutory right to cancel. It goes back to the card or account you paid with. Banks usually take another three to five days to show it.

Email us a photo. We'll send a replacement or refund you in full, whichever you'd rather have, at no cost to you.

Not for change-of-mind returns — it's faster to return for a refund and order what you actually want. If something is faulty or we sent the wrong thing, we send a replacement rather than making you reorder.

The full list of accepted payment methods is shown at checkout.

Yes. Every price on the site is in pounds sterling and includes UK VAT. The price you see is the price you pay — nothing added at checkout and nothing to pay on delivery.

Yes. The whole site runs over an encrypted connection and payments are handled by our payment providers. Your full card number never reaches us.

Payments show as Livare Home or as our payment processor. Never a product name.

Screens vary, and the daylight in your room isn't the daylight in our photographs. We describe finishes as honestly as we can, but if a shade doesn't sit right with what you already own, that counts as a reason to return it.

Full dimensions are on each product page. The trick interior designers use: mark the width and depth on the floor with masking tape and live with it for a day before you order.

If you can add it to your bag, it's in stock. Where stock is low, the product page says so.

We use them to take payment, deliver your order and answer your questions. We don't sell personal data. Our privacy policy sets out exactly what we collect, why, and how long we keep it.

Every marketing email has an unsubscribe link and it takes effect immediately. You'll still get emails about an order you've placed, because we need those to fulfil it.

Yes. Email support@livare-home.com and we'll respond within a month, free of charge.