Terms of service

Terms & Conditions — Livare Home

This website is operated by Northoak Trading Group LLC, trading as Livare Home. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms and Conditions", "Terms"), including any additional terms and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants and contributors of content.

Nothing in these Terms affects your statutory rights as a consumer. If you are a consumer resident in the United Kingdom or the European Union, you have rights under mandatory consumer protection law that cannot be excluded or limited by contract, including under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where any term below conflicts with those rights, your statutory rights prevail.

Section 1 — Online store terms

1.1 By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence, or that you are the age of majority and have given us consent to allow any of your minor dependants to use this site.

1.2 Certain products sold on this site are intended for adults only. Where a product is age-restricted, you confirm that you are 18 or over when ordering it.

1.3 You may not use our products for any illegal or unauthorised purpose, nor may you, in using the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

1.4 You must not transmit any worms, viruses or any code of a destructive nature.

1.5 A breach or violation of any of these Terms will result in immediate termination of your Services.

Section 2 — Identity of the company

Company name: Northoak Trading Group LLC
Trade name: Livare Home
EIN: 41-3755741
Customer service email: support@livare-home.com
Website: livare-home.com
Business address: 2106 House Avenue, Suite 475, Cheyenne, Wyoming 82001, United States

Section 3 — General conditions

3.1 We reserve the right to refuse service to anyone, for any lawful reason, at any time.

3.2 You understand that your content (excluding payment card information) may be transferred unencrypted and may involve transmissions over various networks and changes to conform to the technical requirements of connecting networks or devices. Payment card information is always encrypted in transit.

3.3 You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without our express written permission.

Section 4 — Accuracy, completeness and timeliness of information

4.1 The material on this site is provided for general information only. We take reasonable care to keep it accurate, but it should not be relied upon as the sole basis for a decision without consulting more complete or more timely sources.

4.2 This site may contain historical information, which is provided for reference only and is not necessarily current.

4.3 We may modify the contents of this site at any time. We are under no obligation to update any information on the site, except where required by law.

Section 5 — Modifications to the Service and prices

5.1 Prices for our products may change without notice. Any change will not affect an order we have already accepted.

5.2 We may modify or discontinue the Service, or any part of it, at any time.

5.3 Subject to your statutory rights, we shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

Section 6 — Products and services

6.1 Certain products may be available exclusively online. They may be available in limited quantities and are subject to return or exchange in accordance with our Refund Policy and your statutory cancellation rights.

6.2 We make every effort to display the colours and images of our products as accurately as possible. We cannot guarantee that your screen's display of any colour will be accurate. A colour difference alone is a valid reason to return an item under our returns policy.

6.3 We may limit the sale of our products or services to any person, geographic region or jurisdiction, and may limit the quantities of any product we offer. Any offer made on this site is void where prohibited.

Section 7 — Accuracy of billing and account information

7.1 We reserve the right to refuse any order. We may limit or cancel quantities purchased per person, per household or per order.

7.2 These restrictions may include orders placed under the same customer account, the same payment card, or orders using the same billing and/or delivery address. Where we change or cancel an order, we will attempt to notify you using the email address or telephone number provided at the time of the order.

7.3 You agree to provide current, complete and accurate purchase and account information for all purchases made at our store, and to keep it up to date so that we can complete your transactions and contact you as needed.

Section 8 — Price and VAT

8.1 All prices displayed on this website for delivery within the United Kingdom are shown in pounds sterling and are inclusive of any applicable VAT.

8.2 Delivery within the United Kingdom is free of charge on all orders, with no minimum spend. Where delivery charges apply to any other destination, they are shown before you confirm your order.

8.3 We may occasionally offer products at prices dependent on financial market fluctuations beyond our control. Where a price is indicative rather than fixed, this will be clearly stated in the offer.

Section 9 — Optional tools

9.1 We may provide access to third-party tools over which we neither monitor nor have control or input.

9.2 Such tools are provided "as is" and "as available" without warranties, representations or conditions of any kind and without endorsement. Your use of optional third-party tools is entirely at your own risk and discretion, and you should familiarise yourself with the terms on which they are provided.

9.3 New services and features released through the website will also be subject to these Terms.

Section 10 — Third-party links

10.1 Certain content, products and services available via our Service may include materials from third parties, and third-party links may direct you to websites that are not affiliated with us.

10.2 We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites, and we do not warrant them.

10.3 Please review the third party's own policies before engaging in any transaction with them. Complaints or claims regarding third-party products should be directed to that third party.

Section 11 — User comments, feedback and other submissions

11.1 If you send us creative ideas, suggestions, proposals, plans or other materials ("comments"), whether at our request or unsolicited, you agree that we may edit, copy, publish, distribute, translate and otherwise use them in any medium. We are under no obligation to keep comments confidential, to pay compensation for them, or to respond to them.

11.2 We may, but have no obligation to, monitor, edit or remove content we determine to be unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that infringes any party's intellectual property or these Terms.

11.3 You agree that your comments will not violate any right of any third party, will not contain unlawful, abusive or obscene material, and will not contain malware. You may not use a false email address or misrepresent your identity.

11.4 You are solely responsible for the comments you make and their accuracy.

Section 12 — Fulfilment, international orders and import charges

12.1 Goods ordered through this website may be dispatched by a third-party supplier, which may be located outside your country of delivery.

12.2 Orders delivered within the United Kingdom. Where UK import VAT is due on your order, we account for it and it is included in the price you pay at checkout. You will not be asked to pay additional import VAT or a handling fee on delivery. If a carrier nevertheless invoices you for import charges on a UK order, contact us at support@livare-home.com and we will resolve it.

12.3 Orders delivered outside the United Kingdom. For deliveries to other countries, you act as the importer of record and are responsible for compliance with local import formalities and for any import taxes, customs duties, clearance fees or administrative surcharges levied in the destination country. These are typically collected by the delivering postal or courier service before or at the time of delivery, and we are not involved in assessing or collecting them.

12.4 Subject to your statutory rights, we are not liable for delays, seizures or non-delivery arising from a customer's non-compliance with the import requirements of a destination outside the United Kingdom.

Section 13 — Errors, inaccuracies and omissions

13.1 Occasionally information on our site may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, delivery charges, transit times or availability.

13.2 We may correct any such error and change or update the information, and may cancel an order placed at a price that was obviously incorrect, including after you have submitted it. Where we cancel an order for this reason we will refund you in full without delay.

13.3 We undertake no obligation to update or clarify information on the site except as required by law.

Section 14 — Prohibited uses

14.1 You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in unlawful acts; (c) to violate any regulations, rules, laws or local ordinances; (d) to infringe our intellectual property rights or those of others; (e) to harass, abuse, insult, harm, defame, intimidate or discriminate; (f) to submit false or misleading information; (g) to upload or transmit viruses or any malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website.

14.2 We may terminate your use of the Service for violating any of the prohibited uses.

Section 15 — Disclaimer of warranties; limitation of liability

15.1 We do not guarantee that your use of our Service will be uninterrupted, timely, secure or error-free, or that the results obtained from it will be accurate or reliable.

15.2 We may remove or cancel the Service at any time without notice to you.

15.3 Except as expressly stated by us and subject to Section 15.5, the Service and all products delivered through it are provided "as is" and "as available" without representation, warranty or condition of any kind.

15.4 Subject to Section 15.5, in no case shall Northoak Trading Group LLC, its directors, officers, employees, affiliates, agents, contractors, suppliers, service providers or licensors be liable for any indirect, incidental, punitive, special or consequential loss of any kind, including lost profits, lost revenue, lost savings or loss of data, arising from your use of the Service or of any product purchased through it.

15.5 Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any breach of the terms implied by the Consumer Rights Act 2015 (including that goods are of satisfactory quality, fit for purpose and as described); or any other liability that cannot lawfully be excluded or limited. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach.

Section 16 — Cancellation and returns

16.1 Your statutory right to cancel. If you are a consumer in the United Kingdom or the European Union, you have the right to cancel your order within 14 days of receiving the goods, without giving a reason. To exercise it, email support@livare-home.com before the 14 days expire. You then have a further 14 days to return the goods. We will refund all payments received from you, including standard delivery costs, within 14 days of receiving the goods back or of receiving evidence that you have sent them.

16.2 Our 30-day guarantee. In addition to your statutory rights, we give you 30 days from delivery to decide whether a product is right for you. This is a voluntary commercial promise offered on top of, and never instead of, the rights described in Section 16.1.

16.3 Unused product — full refund. If the product is unused and in its original packaging with any seal intact, contact us within 30 days for a full refund. We will confirm the return address and process your refund within 10 business days of receiving the item.

16.4 Sealed goods and hygiene. In line with Regulation 28(3)(b) of the Consumer Contracts Regulations 2013, the right to cancel does not apply to sealed goods which are not suitable for return for health protection or hygiene reasons once they have been unsealed after delivery. Where an item of this kind has been unsealed, we may at our discretion offer a partial refund as a goodwill gesture. This does not affect your rights in respect of faulty or misdescribed goods.

16.5 Damaged, defective or incorrect items. Please inspect your order on arrival. If an item is damaged, defective or not what you ordered, contact us at support@livare-home.com. We will send a replacement or issue a full refund, whichever you prefer, regardless of whether the item has been opened. Delivery costs both ways are ours in this situation.

16.6 Refund processing. Refunds are issued to the original payment method. Please allow up to 10 business days for a refund to appear in your account, as processing times vary by bank. If more than 15 business days have passed since your refund was approved, contact us at support@livare-home.com.

16.7 Discretion. All orders are dispatched in plain, unbranded packaging with no indication of the contents. Payments and refunds appear on your statement under the name of our payment processor or as Livare Home, and never under a product name.

Section 17 — Indemnification

Where you are acting in the course of a business rather than as a consumer, you agree to indemnify, defend and hold harmless Northoak Trading Group LLC and its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers and employees from any third-party claim or demand, including reasonable legal fees, arising out of your breach of these Terms or your violation of any law or the rights of a third party.

Section 18 — Severability

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be severed. This does not affect the validity and enforceability of the remaining provisions.

Section 19 — Termination

19.1 Obligations and liabilities incurred before the termination date survive termination for all purposes.

19.2 These Terms are effective unless and until terminated by either you or us. You may terminate them at any time by notifying us that you no longer wish to use our Services, or by ceasing to use our site.

19.3 If we consider that you have failed to comply with any provision of these Terms, we may terminate this agreement at any time. You will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our Services.

Section 20 — Entire agreement

20.1 Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

20.2 These Terms and any policies posted by us on this site constitute the entire agreement between you and us regarding your use of the Service, superseding any prior agreements, communications and proposals.

20.3 Any ambiguity in the interpretation of these Terms shall not be construed against the drafting party.

Section 21 — Governing law and jurisdiction

21.1 These Terms and any separate agreements under which we provide you Services are governed by the laws of the State of Wyoming, United States, without regard to its conflict of law provisions.

21.2 Consumers. If you are a consumer resident in the United Kingdom or the European Union, Section 21.1 does not deprive you of the protection of the mandatory consumer law of your country of residence, and you may bring proceedings in the courts of that country. Nothing in this section limits your right to use any applicable alternative dispute resolution scheme.

Section 22 — Precedence over counterparty terms

Where you are acting in the course of a business, these Terms take precedence over your own terms, including those in purchase orders, invoices or other documents. Terms that conflict with or deviate from these Terms are expressly rejected unless we agree to them in writing.

Section 23 — Precedence of specific agreements

In the event of any conflict between these Terms and a specific written agreement between you and us, that specific agreement prevails.

Section 24 — Changes to these Terms

24.1 You can review the current version of these Terms at any time on this page.

24.2 We may update, change or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically.

24.3 Your continued use of the website following the posting of any changes constitutes acceptance of those changes. Changes do not apply retrospectively to orders we have already accepted.