Shipping policy
Shipping Policy — Livare Home
This page explains where we deliver, what delivery costs, how long it takes and what happens if something goes wrong. It applies to every order placed on livare-home.com. If anything here is unclear, email us at support@livare-home.com and we will answer.
1. Where we deliver
We deliver to all addresses in the United Kingdom, including England, Scotland, Wales, Northern Ireland, the Isle of Man and the Channel Islands.
We do not currently deliver to BFPO addresses or to destinations outside the United Kingdom. If your address is outside our delivery area, you will be told at checkout before payment.
2. Delivery cost
Delivery is free on every UK order, with no minimum spend. There is no separate delivery charge, no surcharge for remote postcodes, and no cost added at checkout.
All prices shown on this website are in pounds sterling and include UK VAT. You will not be asked to pay any import VAT, customs duty or carrier handling fee when your parcel arrives. The price you see at checkout is the total you pay.
3. Where your order ships from
We work with fulfilment partners based overseas, primarily in China. Orders are dispatched directly from their warehouse to your address, which keeps our prices lower than they would otherwise be. It also means delivery takes longer than a next-day UK courier, and we would rather tell you that plainly before you order than surprise you afterwards.
Parcels travel on a tracked international service. Final delivery in the United Kingdom is usually handled by Royal Mail or an equivalent national carrier.
4. How long delivery takes
Total delivery time is made up of two parts: the time our fulfilment partner takes to pick, pack and dispatch your order (handling time), and the time the carrier takes to bring it to you (transit time).
| Service | Handling time | Transit time | Total estimated delivery | Cost |
|---|---|---|---|---|
| Tracked international, UK final mile | 1–2 business days | 5–8 business days | 6–10 business days | Free |
Business days are Monday to Friday, excluding UK public holidays. Orders are not processed at weekends or on public holidays.
Delivery to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Channel Islands may take 1–2 business days longer than the estimates above.
Delivery can take longer than usual around Chinese New Year, when our partners' warehouses close for roughly two weeks. Where that affects your order, we will tell you by email and you may cancel for a full refund.
In every case, we will deliver your order within 30 days of the day it is placed. If we cannot, you are entitled to cancel and receive a full refund.
5. Order cut-off
Orders placed before 3:00 pm (UK time) on a business day are sent to fulfilment the same day. Orders placed after 3:00 pm, at a weekend or on a public holiday are sent on the next business day.
6. Tracking your order
You will receive an order confirmation by email immediately after checkout. When your parcel is dispatched we send a second email containing your tracking number and a link to track it.
Tracking on international services can be slow to start. It is normal for a tracking number to show no movement for the first 3–5 days after dispatch, and for updates to be infrequent while the parcel is in transit. Tracking becomes more detailed once the parcel reaches the United Kingdom.
If your tracking has shown no movement at all for more than 5 business days, email support@livare-home.com and we will chase it.
7. Delays
The delivery estimates above are estimates, not guarantees. Delivery can be delayed by customs processing, carrier backlogs, severe weather, industrial action or events outside our control. Where we become aware of a delay affecting your order, we will email you.
If your order has not arrived within 15 business days of placing it, contact us. We will either resend your order or refund you in full, whichever you prefer. You do not need to wait longer than that before contacting us.
8. Lost or damaged parcels
If your parcel arrives damaged, or arrives with items missing, email support@livare-home.com with a photograph within 14 days of delivery. We will send a replacement or issue a full refund, whichever you prefer, at no cost to you.
If tracking shows your parcel as delivered but you have not received it, please check with neighbours and look for a card from the carrier first. If it still cannot be found, contact us within 14 days of the recorded delivery date and we will open an investigation with the carrier and resolve it with you.
9. Orders with more than one item
Where an order contains items held in different warehouses, it may arrive in more than one parcel, on different days. You are not charged extra for this. Your dispatch email will tell you when an order has been split.
10. Incorrect or incomplete addresses
Please check your delivery address carefully before completing checkout. If you notice a mistake, email us straight away — if your order has not yet been dispatched we can usually correct it.
Where a parcel is returned to us because the address was incorrect or incomplete, or because it went uncollected from a carrier depot, we will contact you and either resend it or refund the price of the goods.
11. Packaging
Orders arrive in protective outer packaging. The outside does not describe the individual items inside. Because orders are dispatched directly by our fulfilment partners, packaging may carry their labelling and the carrier's, and the appearance can vary between parcels.
12. Changing or cancelling an order
If you need to change or cancel an order, email support@livare-home.com as soon as possible. We can usually stop an order before it is dispatched. Once it has been dispatched, your statutory right to cancel and our 30-day returns policy apply instead — see our Refund Policy.
13. Returns
Full details of how to return something, the timescales that apply and who pays the return postage are set out in our Refund Policy.
14. Contact
Northoak Trading Group LLC, trading as Livare Home
2106 House Avenue, Suite 475, Cheyenne, Wyoming 82001, United States
Email: support@livare-home.com
We answer emails Monday to Friday and aim to reply within one business day.